RESPONSIBLE
🛡️ Responsible Gaming Policy

Play Safe.
Stay in Control.

Nova88 is committed to responsible gambling — going beyond mere compliance to create a safe, fair and enjoyable environment for every player.

🔞 18+ Only 🔒 Self-Exclusion Tools 💰 Deposit Limits 🤝 Support Resources

🛡️
Our Commitment to Responsible Gaming

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Nova88 is Committed to Responsible Gambling

We seek to surpass mere compliance with applicable legislation and continue to be a socially responsible online gaming operator.

Remote gambling or online gaming is a legitimate form of entertainment, fun and leisure that is experienced by millions of players worldwide. For most players, it is an enjoyable experience. However, the reality must be accepted that a percentage of players might be unauthorised or might have a problem with gambling taking over their life and finances.

Being a socially responsible company means taking care of all our players and having a proactive approach about the problems that affect the community. All employees are trained in how to ensure our players gamble responsibly and are aware of the tools available on the site to help prevent excessive gaming.

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Limiting Access by Non-Authorised Players

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Strictly 18+ Only

It is illegal for anyone under the age of eighteen (18) to open an account and/or to gamble with us. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.

18+

The Company strictly requires its new players to be at least eighteen (18) years old and they should declare that they are of legal age in their respective countries of residence.

The Company likewise prohibits individuals in countries that have laws prohibiting participation in remote gambling or online gaming from accessing its products and services.

To verify the identity of all players upon sign up, the Company requires name, address, birth date, nationality, and such other information it may deem necessary. All information declared by the player must be truthful and accurate.

If we have a suspicion of a false declaration or non-authorised player attempting to use our services, we reserve the right to suspend an account and request proof of identity and age from the player to verify compliance with this policy.

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Are You Worried About Your Children?

If you, as an adult, share your computer with under-aged persons, you should make sure you prevent access to usernames, passwords, and banking details. There is also software you can use for this purpose. Two examples are: NetNanny and Cyber Patrol.

The Company pledges to do all that it can, but it also needs your help:

  • Use child protection software to block remote gambling or online gaming sites from computers that minors might have access to.
  • Do not leave the computer unattended when you are logged on to a remote gambling or online gaming site.
  • Do not share your bank account details with minors.
  • Do not leave any “Save Password” option enabled on any login screen.
  • Create separate profiles for minors on computers so that when they log in they cannot access your information.
⚠️ Important: If you know someone under the age of 18 (or the lawful age in their respective jurisdiction) who by mistake is registered with us as a player, please contact us immediately.

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Controlling Compulsive Gambling or Problem Gambling

The Company is sensitive and will never tolerate Compulsive Gambling or Problem Gambling. Although we strive to provide an optimal gaming experience to our players, compulsive gamblers pose significant problems for their families, friends and personal lives.

What is Problem Gambling? Compulsive Gambling or Problem Gambling is an urge to continuously gamble despite harmful negative consequences or a desire to stop. It includes “Pathological” or “Compulsive” Gambling — a progressive addiction characterised by increasing preoccupation with gambling, a need to bet more money more frequently, restlessness or irritability when attempting to stop, “chasing” losses, and loss of control manifested by continuation of gambling behaviour in spite of mounting, serious and negative consequences.

The Company is committed to detecting and reducing Compulsive Gambling or Problem Gambling, for it neither benefits the Company nor the player. We shall continuously strive to have a safe and fun gaming environment, utilising a monitoring system that tracks players’ gaming activities and enforces effective control measures to limit gambling patterns that are out of control.

The Company will not only undertake to identify players who are compulsive or problem gamblers, but will also lend assistance to help them address their gambling problem.

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Responsible Gambling Tips

In order to help you keep control, we would like you to remember the following:

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Treat it as entertainmentGambling should be seen as a form of entertainment, fun and leisure — look at it as paying for entertainment, so do not overpay.
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Not a money-making toolGambling should NOT be seen as a genuine way of making money or a means to solve financial problems.
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Avoid chasing lossesAccept losses as part of the game. Chasing losses can lead to bigger financial problems and harmful behaviour patterns.
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Only gamble what you can affordOnly use money that you can afford to lose. Never gamble with money needed for essential expenses.
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Track time and moneyKeep track of the time and amount of money you spend in gambling to maintain a clear picture of your activity.
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Take breaks when neededIf you need to take a break from gambling, contact us for a self-exclusion or account suspension — we are here to help.

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Betting Limits

You are provided with the opportunity and tools to help monitor, manage and control your gambling behaviour through deposit limits, loss limits or time-played reminders.

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Company-Led Bet Limit

By setting a bet limit policy, the Company tries to limit players’ exposure and assist them in controlling the amount played within a specific timeframe.

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Player-Led Bet Limit

Setting a bet limit is simple and allows you to control the amount you gamble through your account within a specific timeframe. Contact us to set your bet limit before you start playing.

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Time Reminders

We offer time-played reminders to help you keep track of how long you have been gambling during each session, promoting healthy time management.

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Self-Exclusion Tools

Gaming can be both entertaining and profitable. But you can’t always win. Losing is a part of the game and you have to be prepared for it. Therefore, you should play responsibly and not risk money that you can’t afford to lose.

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Request a Self-Exclusion

For your own protection, you can request self-exclusion or a suspension for a specific period of time. This means that you will not be able to log on to our website during the cooling-off period you have specified. The deactivation is effective immediately and is not reversible — your account will be deactivated for the selected time period regardless of whether you change your mind.

Request Self-Exclusion
To request self-exclusion, please send an email to our customer support team stating your preferred self-exclusion period and your personal details.

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Self-Assessment: Do You Play Too Much?

The following 10 questions can help you identify your degree of gambling risk. Answer honestly:

🎯 Problem Gambling Self-Assessment
1
Do you stay away from work or studying in order to gamble?
2
Do you gamble to escape from boredom or unhappiness?
3
When gambling and you run out of money, do you feel lost and in despair and feel the need to gamble again as soon as possible?
4
Do you gamble until all your money is lost?
5
Have you ever lied to cover up the amount of money or time you have spent gambling?
6
Have you ever lied, borrowed or stolen to maintain betting habits?
7
Are you reluctant to spend gambling money on anything else?
8
Have you lost interest in your family, friends or hobbies?
9
After losing, do you feel you must try and win back your losses as soon as possible?
10
Have you felt you might have a problem with gambling?
If the majority of your answers are “Yes”, it may be a sign of a gambling problem. We recommend you: gamble only as a form of leisure, avoid chasing losses, gamble only within your means, and keep track of the time and money spent.

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Staff Training

All customer-facing staff are trained to an appropriate level to ensure awareness and understanding of problem gaming issues.

Annual Training: This training is conducted annually with staff participation recorded. All employees are equipped to identify signs of problem gambling and to direct players towards the appropriate support tools and resources.

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Marketing and Advertising Policy

Marketing and advertising material and communication is not targeted at high-risk, underage or self-excluded persons. At minimum, our marketing materials and communications shall not:

  • Be indecent, pornographic or offensive in any way
  • Be false, deceptive or misleading
  • Be intended to appeal specifically to persons under the minimum permitted age
  • Be in breach of copyright laws

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Independent Support Organisations

Here you will find contact information for organisations that can help problem gamblers and their friends and family. If you or someone you know needs help, please reach out to one of these organisations:

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Gamblers Anonymous (GA)

📞 (+44) 0207 384 3040
www.gamblersanonymous.org/ga/
💛

Gam-Anon

Support for families and friends of problem gamblers.

📞 (+44) 08700 50 88 80
www.gamanon.org
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Nova88 Support Team

Contact us directly for self-exclusion, deposit limits or any responsible gaming concerns.

[email protected]
Remember: Seeking help is a sign of strength, not weakness. Nova88 supports every player who reaches out for assistance — no questions asked. You are never alone.
Nova88 Responsible Gaming Policy — Last Updated: April 28, 2026. © 2026 Nova88. All rights reserved.